Effective Date: [Insert Date]
At TaoZenVibe (“we,” “us,” or “our”), we are committed to delivering your spiritual jewelry and accessories in a timely and reliable manner. This Shipping Policy explains our shipping methods, delivery times, costs, and related procedures for orders placed on our website taozenvibe.com (the “Site”).
Please read this policy carefully before placing your order. By making a purchase, you agree to the terms outlined below.
1. General Information
| Key Information | Details |
|---|---|
| Order Processing Time | 1-3 business days (excluding weekends and holidays) |
| Shipping Carriers | USPS, UPS, DHL, FedEx, and international shipping partners |
| Shipping Destinations | Worldwide (see Section 4 for details) |
| Tracking Provided | Yes, all orders include tracking information |
| Shipping Insurance | Optional (recommended for high-value orders) |
| Customs Duties & Taxes | Customer responsibility (see Section 8) |
2. Order Processing
2.1 Processing Timeframe
- Orders are typically processed within 1-3 business days after payment confirmation
- Processing time does not include shipping time
- Orders placed on weekends or holidays will be processed on the next business day
2.2 Order Confirmation
- You will receive an order confirmation email immediately after placing your order
- A shipping confirmation email with tracking information will be sent once your order ships
- Please check your spam/junk folder if you do not receive these emails
2.3 Order Changes & Cancellations
- You may modify or cancel your order within 12 hours of placing it (before processing begins)
- Once your order has been processed or shipped, changes cannot be made
- To request changes, email
support@taozenvibe.comwith your order number
3. Shipping Methods & Delivery Times
3.1 United States (Domestic)
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Economy/Standard | 5-10 business days | Calculated at checkout | ✅ Yes |
| Expedited | 3-5 business days | Calculated at checkout | ✅ Yes |
| Express | 1-3 business days | Calculated at checkout | ✅ Yes + Signature |
Note: Delivery times are estimates and may vary due to factors such as weather, carrier delays, and high-volume seasons.
3.2 International Shipping
| Region | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Canada | 7-15 business days | Calculated at checkout | ✅ Yes |
| United Kingdom | 7-15 business days | Calculated at checkout | ✅ Yes |
| Europe | 10-20 business days | Calculated at checkout | ✅ Yes |
| Australia / New Zealand | 10-20 business days | Calculated at checkout | ✅ Yes |
| Asia | 7-15 business days | Calculated at checkout | ✅ Yes |
| Rest of World | 15-30 business days | Calculated at checkout | ✅ Yes |
Important: International delivery times may be significantly longer during peak seasons, customs delays, or due to unforeseen circumstances. Please allow additional time for delivery.
4. Shipping Costs
4.1 How Shipping Costs Are Calculated
Shipping costs are calculated at checkout based on:
- Shipping Destination (country/region)
- Shipping Method (standard, expedited, express)
- Order Weight (product weight + packaging)
- Order Value (some regions have free shipping thresholds)
4.2 Free Shipping Offers
| Offer | Conditions |
|---|---|
| Free Standard Shipping (US) | Orders over $50.00 (United States only) |
| Free Standard Shipping (International) | Orders over $100.00 (selected countries only) |
Please note: Free shipping applies to standard shipping only. Express and expedited shipping are not eligible for free shipping.
4.3 Shipping Cost Examples (Approximate)
| Region | Standard | Expedited | Express |
|---|---|---|---|
| United States | $4.99 – $8.99 | $9.99 – $15.99 | $19.99 – $29.99 |
| Canada | $9.99 – $14.99 | N/A | $24.99 – $34.99 |
| UK / Europe | $12.99 – $19.99 | N/A | $29.99 – $39.99 |
| Australia / Asia | $14.99 – $24.99 | N/A | $34.99 – $49.99 |
Note: Actual shipping costs are calculated at checkout and may vary based on product weight, packaging, and current carrier rates.
5. Tracking Your Order
5.1 Tracking Information
- A tracking number will be provided in your shipping confirmation email
- Tracking may take 24-48 hours to update after shipment
- You can track your order through:
- The carrier’s website (USPS, UPS, DHL, etc.)
- Our Order Tracking page (if available)
5.2 Tracking Statuses Explained
| Status | Meaning |
|---|---|
| Order Placed | Your order has been received but not yet processed |
| Processing | Your order is being prepared for shipment |
| Shipped | Your order has left our warehouse |
| In Transit | Your order is on its way to you |
| Out for Delivery | Your order is being delivered today |
| Delivered | Your order has been delivered |
| Delayed | Your order has been delayed (see Section 10) |
5.3 What If My Tracking Doesn’t Update?
- It is normal for tracking to show no updates for 3-5 days (especially for international orders)
- If your tracking has not updated for more than 10 business days, please contact us at
support@taozenvibe.com
6. Customs, Duties & Taxes (International Orders)
6.1 Customer Responsibility
For international shipments, customs duties, import taxes, and customs clearance fees are the responsibility of the customer. These are not included in the product price or shipping cost.
| Item | Responsibility |
|---|---|
| Product Price | Customer pays at checkout |
| Shipping Cost | Customer pays at checkout |
| Customs Duties | Customer pays upon delivery |
| Import Taxes / VAT | Customer pays upon delivery |
| Customs Clearance Fees | Customer pays upon delivery |
6.2 Why Customs Fees Apply
- Customs fees are imposed by the destination country and vary based on:
- Product category (jewelry, accessories, etc.)
- Order value (items over a certain threshold may incur duties)
- Country-specific tariff rates
6.3 How Customs Fees Are Calculated
Customs fees are calculated based on:
- Harmonized System (HS) Code (assigned to your product category)
- Declared Value (order total)
- Country-Specific Tariff Rates
6.4 Checking Your Country’s Import Thresholds
| Country | Duty-Free Threshold | Estimated Duty |
|---|---|---|
| United States | $800 USD | 0% (under threshold) |
| Canada | $20 CAD (gift) / $40 CAD (online purchases) | Varies |
| United Kingdom | £135 GBP | Varies |
| European Union | €150 EUR (some countries vary) | Varies |
| Australia | $1,000 AUD | 0% (under threshold) |
| New Zealand | $1,000 NZD | 0% (under threshold) |
Please check with your local customs office for the most current thresholds and rates.
6.5 How to Pay Customs Fees
- Customs fees are collected by the carrier (e.g., USPS, DHL, FedEx) at the time of delivery
- Payment methods vary by country:
- Credit/debit card
- Cash (upon delivery)
- Online payment portal (some carriers)
6.6 Order Value Declaration
- We declare the exact purchase price (not including shipping) on customs forms
- We are required to do this by law and cannot under-declare order values
- Requesting under-declaration is considered illegal and fraudulent
6.7 Customs Delays
- Customs clearance can take 1 to 10+ business days depending on the country
- We are not responsible for delays caused by customs
- Additional documentation may be requested by customs (we will assist if possible)
6.8 Returned Orders Due to Customs Refusal
If an international order is returned to us because:
- The customer refuses to pay customs fees
- The customer provides incorrect or incomplete address information
- The customer fails to pick up the package from customs
We will:
- Issue a refund for the product cost only (shipping and customs fees are non-refundable)
- Deduct any return shipping costs incurred from the refund
- Notify the customer via email
7. Lost or Delayed Packages
7.1 What Constitutes a Lost Package
A package is considered lost if:
- Tracking has not updated for more than 15 business days (domestic)
- Tracking has not updated for more than 25 business days (international)
- The carrier confirms the package is lost
7.2 What to Do If Your Package is Lost
- Check tracking for any updates
- Contact the carrier directly with your tracking number
- Contact us at
support@taozenvibe.comwith your order number
7.3 Lost Package Resolution
| Status | Resolution |
|---|---|
| Package lost by carrier | We will file a claim and issue a replacement or refund |
| Package delayed (under 15 days domestic) | We will monitor and update you |
| Package delayed (under 25 days international) | We will monitor and update you |
| Package delivered but not received | We will assist you in filing a claim with the carrier |
Important: We are not responsible for packages that are marked as “Delivered” but cannot be located. In such cases, we will assist you in filing a claim with the carrier.
8. Delivery Issues
8.1 Package Not Delivered (Wrong Address)
If you provide an incorrect or incomplete shipping address:
- The package may be returned to us
- You will be responsible for re-shipping costs to resend the package
- A restocking fee may apply if the package is returned to us
We are not responsible for packages delivered to incorrect addresses provided by the customer.
8.2 Package Delivered but Not Received
If your tracking shows “Delivered” but you have not received it:
- Check with neighbors, building management, or family members
- Check any delivery instructions you provided (e.g., “Leave at back door”)
- Check around your property (porch, garage, mailbox)
- Wait 1-2 business days (sometimes carriers mark delivered before actual delivery)
- Contact the carrier directly with your tracking number
- Contact us at
support@taozenvibe.comif unresolved
Please note: We are not responsible for stolen packages after delivery is confirmed.
8.3 Package Damaged During Shipping
If your package arrives damaged:
- Take photos of the damaged packaging and product
- Do not discard the original packaging
- Contact us within 7 days at
support@taozenvibe.com - We will file a claim with the carrier and arrange a replacement or refund
9. Shipping Restrictions
9.1 Prohibited Destinations
We currently do not ship to the following countries:
- North Korea
- Iran
- Syria
- Russia (due to sanctions)
- Belarus (due to sanctions)
- Any other country subject to international trade sanctions
9.2 PO Boxes / APO Addresses
- USPS can deliver to P.O. Boxes and APO/FPO addresses
- UPS and FedEx cannot deliver to P.O. Boxes
Please select USPS shipping when shipping to P.O. Boxes or APO addresses.
9.3 Restricted Items (International)
Some products may be restricted in certain countries:
- Wood Products: May require phytosanitary certificates
- Religious/Spiritual Items: May be restricted in certain countries
- Crystals & Stones: Generally unrestricted
Please check your country’s customs regulations before ordering.
10. Delays & Force Majeure
10.1 Common Delay Reasons
| Reason | Typical Duration |
|---|---|
| Customs clearance | 1-10 business days |
| Weather conditions | 1-5 business days |
| Carrier strikes / labor disputes | Varies |
| High-volume shipping seasons | 1-5 business days (Black Friday, Christmas, etc.) |
| Public holidays | 1-3 business days |
| COVID-19 / Public health emergencies | Varies |
| Natural disasters | Varies |
| Wars or armed conflicts | Varies |
10.2 What We Do During Delays
- We monitor all shipments and proactively communicate delays
- We will notify you via email if your order is delayed
- We will work with carriers to expedite delivery where possible
10.3 Force Majeure
We are not liable for delays or failure to perform caused by events beyond our control, including:
- Acts of God (natural disasters, extreme weather)
- War, terrorism, civil unrest
- Government actions (sanctions, customs holds, border closures)
- Public health emergencies (pandemics, epidemics)
- Carrier strikes or labor disputes
- Supplier interruptions
In such cases, we will:
- Notify you as soon as possible
- Work to resolve the issue
- Offer options (refund, credit, or hold) if delays are significant
11. Insurance
11.1 Standard Coverage
- All orders include basic carrier liability coverage (varies by carrier, typically up to $100)
- For orders over $100, we recommend purchasing additional shipping insurance
11.2 Additional Insurance
- Insurance can be purchased at checkout (where available)
- Cost varies based on order value (typically 1-2% of order total)
- Insurance covers:
- Lost packages
- Damaged packages
- Theft
Note: Without insurance, your order may not be covered in case of loss, damage, or theft during transit.
12. Order Splitting & Partial Shipments
12.1 When We Split Orders
We may split your order into multiple shipments if:
- Products are located in different warehouses
- Some items are backordered
- Weight or size requires separate packages
12.2 Cost of Multiple Shipments
- You will not be charged additional shipping fees if we split your order
- Tracking numbers will be provided for each separate shipment
13. Shipping to Specific Regions
13.1 United States
- All US orders are shipped from our US warehouse or fulfillment center
- Shipping times are estimated but generally accurate
- US orders do not incur customs fees (under $800 USD)
13.2 Canada
- Canadian orders may be subject to customs duties and taxes
- GST/HST may apply (depending on province)
- Orders over $20 CAD may incur customs fees
13.3 United Kingdom
- UK orders are subject to customs duties and VAT
- From January 1, 2021, UK VAT rules have changed (see Section 8 for details)
- The UK has a £135 duty-free threshold (lower for some items)
13.4 European Union
- EU orders are subject to customs duties and VAT
- The EU has a €150 duty-free threshold (lower for some items)
- VAT rates vary by country
13.5 Australia & New Zealand
- Australia has a $1,000 AUD duty-free threshold
- New Zealand has a $1,000 NZD duty-free threshold
- GST may apply on orders over the threshold
13.6 Asia
- Shipping times vary widely by country
- Some countries (e.g., Japan, Singapore) have efficient customs processes
- Other countries (e.g., India, Indonesia) may have longer customs delays
14. Returns & Shipping (Reference)
14.1 Return Shipping Costs
| Scenario | Return Shipping Cost |
|---|---|
| Customer-initiated return (change of mind) | Customer pays |
| Damaged or defective item | We pay (we will provide a return label) |
| Wrong item sent | We pay (we will provide a return label) |
| International return | Customer pays (unless defective) |
14.2 Return Shipping Address
- We will provide the return shipping address in your Return Authorization email
- Please do not send returns to our regular shipping address without authorization
15. FAQ – Shipping Questions
| Question | Answer |
|---|---|
| How long does shipping take? | 3-10 business days (US) / 7-25 business days (International) |
| Do you ship internationally? | Yes, we ship worldwide (except restricted countries) |
| How do I track my order? | Use the tracking link in your shipping confirmation email |
| What if my package is lost? | Contact us and we will assist you |
| Who pays for customs fees? | The customer is responsible for customs fees |
| What if I entered the wrong address? | Contact us within 12 hours of placing your order |
| Can I upgrade to express shipping? | Yes, select express shipping at checkout |
| Are there any items you don’t ship? | Some items may be restricted in certain countries |
| What is your fastest shipping method? | Express shipping (1-3 business days US) |
| Do you offer free shipping? | Yes for US orders over $50 and international orders over $100 |
16. Contact Us
If you have any questions about our Shipping Policy, need to check the status of your shipment, or want to report a shipping issue, please contact us:
| Contact Method | Details |
|---|---|
| Support Email | support@taozenvibe.com |
| Shipping Inquiries | shipping@taozenvibe.com |
| Response Time | Within 24-48 hours (business days) |
Please include your order number in all correspondence.
17. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our practices, carrier rates, legal requirements, or for other operational reasons.
- Effective Date: The date at the top of this policy indicates when it was last revised
- Notification: Material changes will be posted on this page
- Review: We encourage you to review this policy periodically
18. Acknowledgment
By making a purchase on TaoZenVibe, you acknowledge that you have read, understood, and agree to this Shipping Policy.
Quick Reference Summary
| Issue | Who Pays | Estimated Timeframe |
|---|---|---|
| Standard Shipping (US) | Customer | 5-10 business days |
| Free Shipping (US orders > $50) | Free | 5-10 business days |
| Expedited Shipping (US) | Customer | 3-5 business days |
| Express Shipping (US) | Customer | 1-3 business days |
| International Shipping | Customer | 7-25 business days |
| Customs Fees | Customer | Pay upon delivery |
| Lost Package | We (if insured) | Claim filed after 15+ days |
| Wrong Address | Customer | Re-shipping costs apply |
Last Updated: [Insert Date]
✅ Implementation Checklist
- Replace
[Insert Date]with today’s date - Replace
[Your shipping partners]with actual carrier names (USPS, UPS, DHL, etc.) - Set up
support@taozenvibe.comemail address - Set up
shipping@taozenvibe.comemail address - Configure shipping zones and rates in WooCommerce:
- United States (all states)
- Canada
- United Kingdom
- European Union (EU countries)
- Australia / New Zealand
- Asia (select countries)
- Rest of World
- Set up free shipping thresholds ($50 US, $100 International)
- Add shipping policy link in:
- Website footer
- Product pages (under “Shipping Information”)
- Cart page (as a link)
- Checkout page (as a link)
- Order confirmation email
- Add estimated delivery date display on product pages (optional)
- Add shipping calculator on product/cart page (optional)
- Review and update this policy annually or when carrier rates change